Shipping Policy

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November 15, 2024

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During the active Canada Post strike, Bushpig Performance will continue to use alternative shipping carriers. You can shop confidently, knowing your order will be packaged and delivered quickly and with the same care you expect from us.

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There are a few restrictions with couriers:

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• This service covers 90% of Canadian addresses

• Excludes (does not deliver to) P.O. boxes and rural routes.

• Include a buzzer code in the second address line for apartment deliveries.

 

 

 

Bushpig Performance is a company created by riders for riders. As a small company, we care about your business and promptly deliver your order.

 

However, please read our shipping policy below before you place your order. You can also load your cart with your items and see the shipping charge directly. If you have questions, email us at info@bushpigperformance.com, and we'll reply promptly.

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• All orders ship from Vancouver, BC, Canada, unless otherwise stated.

• Most orders are shipped 1-2 days after receipt unless there's a lead time stated in the product description. Contact us to find out current lead times, as they vary depending on the time of year.

• Remember that all prices on the website are in Canadian Dollars (CAD).

• We offer Regular, Expedited and XPress shipping service with Canada Post to your destination. Please see the details for each area below. If you have any questions, feel free to contact us.

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* In the rare instance that your location might be unreasonably costly, we reserve the right to propose a custom shipping charge. Based on the suggested price, you can accept or cancel the order.

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* Please note that the shipping and delivery times are business days and do not include weekends or holidays. 

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* If the shipping address does not match the billing address provided, we will delay your order until the information is verified.

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We reserve the right to ship only to the billing address for first-time customers. This security measure protects both parties (you and us) from fraudulent transactions. If you want to avoid delays, make sure the billing and shipping address matches the address on file with your credit card company, or in the case of PayPal, make sure you have a verified address.

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Shipping in Canada

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We provide free shipping for all orders over $299.

For orders under $299, we use the best service available to provide you with a fair shipping rate based on these categories of products. If you're over the $299 threshold, please select Free Shipping from the dropdown menu at checkout, and we will ship using Canada Post Regular/Standard. You can still opt to choose faster shipping, but you will be charged accordingly.

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Canada Post Regular

• 2-14 days

• Tracking included

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Canada Post Expedited

• 2-10 days

• Tracking included

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Canada Post XPress

• 1-7 days

• Tracking included

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- Stickers only - Free Shipping!

• Regular mail service.

• Estimated delivery time: 2-6 days.

• Order shipped confirmation.
• No tracking

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Please note that we add the PST/HST taxes for your province/territory for our fellow Canadian riders at checkout. If you are local to Vancouver or will be in the area, contact us at info@bushpigperformance.com to waive your shipping fees. We can arrange for you to pick up your parts from us in person.

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Shipping to the USA

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We provide free shipping for all orders over $299*.

For orders under $299, we use the best service available to provide you with a fair shipping rate based on these categories of products. If you're over the $299 threshold, please select Free Shipping from the dropdown menu at checkout, and we will ship using Canada Post/USPS Tracked Packet USA. You can still opt to choose faster shipping, but you will be charged accordingly.

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Tracked Packet USA (Small Packages Only)

• 3-21 days

• Tracking included

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Expedited USA

• 3-14 days

• Tracking included

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XPress USA

• 2-10 days

• Tracking included

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- Stickers only - Free Shipping!

• Regular mail service.

• Estimated delivery time: 4-7 days.

• Order shipped confirmation.
• No tracking.​​​

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* This may not apply to US Territories, including Puerto Rico, Guam, and the US Virgin Islands. If not, we will contact you.

* Orders ship to the credit card's billing address provided or, if using PayPal, the verified address only.

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Import Taxes:

We do not charge sales tax on US orders, but please be aware that you will be responsible for any customs and clearance fees that may apply at the destination. It is the buyer's responsibility to know and understand the customs laws regarding their delivery state.

 

Import taxes in the US are based on the declared customs value and differ depending on the US state where the product ships.

Due to export laws, we list all products' value at their actual cost and cannot alter shipments' value. 

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Customs delay: 

Please consider the additional time the customs office may flag and hold your package; this can be 5-20 business days.

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IMPORTANT NOTE: If the risk of loss and title for items purchased on Bushpigperformance.com passes to you upon our delivery to the carrier, or if such things must cross an international border, then the risk of loss and title passes to you when they clear customs.

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International Shipping (rest of the world)

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Larger packages can be extremely expensive to ship internationally. Our system occasionally quotes far too low a cost. If this is the case, we will contact you to make up the difference or to cancel your order if the cost is prohibitive. Please contact us for a quote and shipping options.

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Small Packet International Air

• 6-21 days (this doesn't include the time the package is held in customs, which we have no control over)

• Tracking is NOT included. This is a cost-effective shipping method, but you will not receive a tracking number. If you require a tracking number, please get in touch for more shipping options (if available).

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XPress Post International

• 4-21 days (this doesn't include the time the package is held in customs, which we have no control over)

• Tracking included

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- Stickers only - Free Shipping!

• Regular mail service.

• Estimated delivery time: 14-45 days.

• Order shipped confirmation.
• No tracking.

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*In the rare instance that your particular location would not be possible with our chosen service or would be unreasonably costly. If you know of issues shipping to your country, we can use the courier of your choice to send your order. We reserve the right to hold on to your order and propose a custom shipping charge. You can accept or cancel the order based on those shipping fees.
 

*Orders ship to the credit card's billing address provided or, if using PayPal, the verified address only.​

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VAT/Import Taxes:

We do not charge sales tax on international orders, but please be aware that you will be responsible for any customs and clearance fees that may apply at the destination. All international customers are responsible for paying VAT and import duties. Due to export laws, we list all shipments' value at their actual cost and cannot alter their value.

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Customs delay: 

Please account for the additional time your country's customs office may flag and hold your package; this can take 5-20 business days, depending on the country.

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IMPORTANT NOTE: If the risk of loss and title for items purchased on bushpigperformance.com passes to you upon our delivery to the carrier, or if such things must cross an international border, then the risk of loss and title passes to you when they clear customs.

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